Flexible & Customized Services
Our services are tailored to meet your organization’s talent mobility needs and budget. We offer innovative solutions and deliver service excellence. We listen and respond to your needs. Menu of services range from ‘Cost-Saving Home Finding Solutions’ to ‘The Essentials’ to ‘Comprehensive’ programs.
Commitment to Partnership
We are committed to supporting and nurturing our valued corporate and relocation partnerships. Our credo includes prompt follow-up, transparent and timely conflict resolution, trusted collaboration, welcomed feedback, flexibility, metrics and reporting, and assurance of data privacy and compliance.
NYC Navigator is following the principles set forth in the UN Global Compact. We are operating in ways that meet fundamental responsibilities in the areas of human rights, labor, environment, anti-corruption and have established a culture of integrity. Our Sustainability Policy commits to maintaining files electronically and eliminating print-outs to reduce paper usage, utilizing co-working space to minimize energy, using laptops and DocuSign, emailing welcome guides, buying clean energy products and using filtered water. Our Green Initiatives are committed to using environmentally friendly products and implementing internal programs that will help reduce the negative impacts of waste, water, energy and air quality.
NYC Navigator has implemented a Volunteer Time Off Policy. We believe in giving back to our communities and dedicating ourselves to Global issues aligned with our company values. We support opportunities for employees to become involved in community service and volunteering. Our founder Brenda Levis is dedicated to employees’ professional development and offers monthly educational business opportunities and participation in mobility industry conferences. Our organization is committed to supporting international artists, both in our own community and abroad, through our NYC Navigator organized cultural trips.
Data Privacy & Security
NYC Navigator, complies with the EU’s GDPR rules to keep personal data private and, upon request, to have the right for any personal data related to an individual to be forgotten. Unless there is a reason for which we believe there is a Legitimate Interest, we will use personal information (including email addresses) only for the purposes which we have consent to do so. All of our employees and consultants are trained how to handle confidential personal and company-specific data, and applicable privacy laws.
NYC Navigator conducts quality control surveys and measures a set of Key Performance Indicators to ensure that the service we provide consistently exceeds expectations. Our KPI’s include metrics such as: Client Service Specialist Professionalism and Local Knowledge, Responsiveness to Employee and Family Needs and Objectives, Client Service Specialist is Helpful and Proactive; Listens and Responds in a Timely Manner.
Our quality control surveys are designed to solicit objective feedback from the relocatees. The results generate important insightful feedback and suggestions on how we can further fine-tune our service offerings.